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FAQ


How do I contact you? 

Email: info@yuukauniverse.com

There is just one of me but I try best to respond to emails daily Monday-Friday. Thank you for being patient with me! <3

Please do not DM on instagram about your order - they will get lost in the abyss. 

When will my order ship?

Orders are shipped out in 3-5 business days. 

We are not responsible for stolen or lost packages.

Do you offer wholesale? 

Yes! Please email info@yuukauniverse.com and I will send you my line sheet. I also offer wholesale pricing orders on bulk orders intended for parties, events, clubs, and fundraisers. 

Do you take returns? 

No :/ but if there is an issue with your order please email us and we'll see how we can fix it!